Skip to main content
FEDERAL WORKFORCE MODERNIZATION

Federal Workforce Modernization & ServiceNow HRSD Services

AGT modernizes the federal employee experience — hiring, onboarding, support, and development — bringing consumer-grade service to mission-essential workforces. ServiceNow HRSD, Workday, and federal HR domain expertise backed by SamiHelps, our cleared staff augmentation platform delivering Public Trust and Secret-cleared talent on demand. Aligned to EO 14035 (DEIA) and OPM policy.

Schedule a Discovery Call → Download Capability Statement
8(a) Sole-Source Eligible Direct award up to $4.5M No competitive procurement required
Federal human experience workshop with HR team designing ServiceNow HRSD employee service portal
01 / OVERVIEW

Federal Mission Outcomes Are Limited by the Experience of the People Delivering Them

Federal agencies compete for talent against the entire private sector. 90-day onboarding, HR portals built in the early 2000s, and punitive-feeling learning systems are not features — they are barriers to mission delivery. The agencies that win on talent treat the employee experience the way the best federal CX programs treat the citizen experience.

AGT brings human-centered design, federal human experience expertise, modern HR service delivery platforms, accessible learning, and disciplined change management to that problem. Combined with the staff augmentation muscle of SamiHelps, our cleared talent platform, and our digital experience design depth.

By the Numbers
EO 14035
DEIA-aligned human experience design in every engagement
OPM Policy
domain expertise across the federal HR lifecycle (USA Staffing, eOPF)
ServiceNow
HRSD and Workday certified delivery for federal HR modernization
SamiHelps
AGT’s cleared staff augmentation platform — Public Trust through Secret
02 / CAPABILITIES
WHAT WE DELIVER

Human Experience Services for Federal Workforces

Our federal human experience services span hiring, onboarding, career development, performance, and offboarding — the full federal employee journey.

Employee Journey Design

Federal human experience service blueprints across the employee lifecycle: pre-hire, onboarding, productivity, development, leadership, transition, and alumni. We surface friction and design improvements that actually ship.

ServiceNow HRSD Implementation

Our ServiceNow HRSD implementation is the federal human experience backbone for HR teams. Tiered HR service centers, knowledge management, case management, and self-service that reduces tier-1 ticket volume measurably.

Federal Onboarding Modernization

Streamlined federal human experience onboarding — from offer to fully-productive — combining process redesign, automation, and content design. We have seen onboarding times cut in half on this work.

Learning & Workforce Development

Modern federal human experience learning on accessible platforms. Role-based learning paths, micro-learning, and integration with federal credentialing (FedRAMP, DoD 8140, NIST NICE).

Federal Change Management (Prosci)

Prosci-aligned human experience change management for federal system migrations, organizational restructuring, and policy changes. Communications, stakeholder mapping, and adoption measurement built in.

Cleared Staff Augmentation (SamiHelps)

AGT’s staff-augmentation platform delivers cleared federal human experience, IT, cybersecurity, HR, and data professionals on demand — Public Trust through Secret clearances, surge capacity for time-sensitive missions.

03 / METHODOLOGY
OUR METHODOLOGY

PeopleFirst™ — Five-Phase Federal Workforce Experience Framework

AGT PeopleFirst™

Aligned to Federal HR policy, EO 14035 DEIA, and OPM workforce frameworks. Every PeopleFirst engagement combines workforce research, modern HRSD architecture, and Prosci-aligned change management into one operating model.

  1. Listen

    Employee research, journey mapping, focus groups, DEIA-aligned discovery across the workforce — including underserved populations.

  2. Diagnose

    Friction analysis, tooling audit, policy review, metric baseline. Output: prioritized roadmap with quantified time and turnover impact.

  3. Design

    Service redesigns, technology architecture (HRSD, LMS, ATS), accessible content, change management plans tied to adoption metrics.

  4. Deliver

    Iterative rollout — pilot, refine, scale. Concurrent communications and training. Active stakeholder management at every level.

  5. Sustain

    Adoption analytics, satisfaction measurement, continuous improvement, human experience operating model that survives leadership change.

04 / PAST PERFORMANCE
PROVEN AT FEDERAL SCALE

Workforce Experience Programs Across Federal Missions

AGT delivers workforce modernization across the federal personnel landscape — from the Navy command that touches every sailor to multi-service cleared talent delivery.

U.S. Navy

NAVSUP — Tech Refresh at Personnel Command

Awarded under 8(a) sole-source authority (N0018924PZ237), AGT delivered tech refresh to Navy Personnel Command Millington — the command responsible for every sailor’s career actions, transfers, promotions, and personnel records.

Result
100% on-time delivery at the Navy command responsible for all personnel actions.
Federal Multi-Service

SamiHelps — Cleared Staff Augmentation Platform

SamiHelps, AGT’s cleared staff-augmentation platform, delivers cleared federal IT, cybersecurity, and HR professionals across federal civilian and DoD missions with a streamlined intake and matching workflow.

Result
Live staffing platform delivering cleared federal talent on demand.
AGT Reference

HRSD Process Redesign Reference Model

AGT-led process redesign combining ServiceNow workflow design, knowledge base architecture, and tier-1 self-service deflection — reusable as a reference for federal HRSD modernization programs.

Result
Reusable HRSD reference model for federal-scale HR programs.
05 / WHY AGT
WHY ALLIANCE GLOBAL TECH

Workforce Experience Built With Federal HR Reality In Mind

Most workforce consultancies have never worked inside a federal HR environment. AGT brings federal HR domain depth, accessibility expertise, and cleared delivery muscle to every engagement.

01

Federal HR Domain Depth

We understand OPM policy, USAJOBS workflows, federal onboarding requirements, and the realities of GS schedule operations.

02

ServiceNow HRSD & Workday Certified

Credentialed practitioners with hands-on federal HRSD implementation experience and Workday configuration depth.

03

Cleared Delivery via SamiHelps

When you need cleared HR analysts, change managers, or learning designers on the ground, SamiHelps delivers them — typically within two weeks.

04

Easy Federal Contract Vehicles

8(a) sole-source up to $4.5M. GSA MAS 47QTCA21D003M (SIN 54151S). SeaPort NxG. Maryland Master Contractor. Your CO can award AGT directly — no competitive procurement required.

Certifications & Accreditations
CMMI Level 3
Appraised
ISO 27001:2013
InfoSec
ISO 9001:2015
Quality
ISO 20000-1
Service Mgmt
SBA 8(a)
Certified
DoD FCL
Facility Clearance
Contract Vehicles
8(a)Sole-source direct award up to $4.5M
GSA MAS47QTCA21D003M · SIN 54151S · 54151HACS
SeaPort NxGNavy multiple-award IDIQ
MDOT MBEMaryland Master Contractor
06 / TOOLS & STANDARDS
TOOLING AND STANDARDS

HR Platforms and Workforce Tools We Standardize On

Federal-aligned, accessibility-first, and chosen for adoption — not just licensing.

HR Service Delivery
ServiceNow HRSD Workday HCM Oracle HCM Cloud SAP SuccessFactors Salesforce Service Cloud
Learning Platforms
Cornerstone OnDemand Skillsoft Percipio Docebo Moodle Articulate 360 Canvas
Talent Acquisition
USA Staffing Workday Recruiting iCIMS Greenhouse LinkedIn Recruiter
Engagement & Listening
Qualtrics XM Medallia Microsoft Viva Glint Peakon Culture Amp
Collaboration
Microsoft Teams SharePoint Confluence Slack Miro
07 / RESOURCES
FEDERAL IT RESOURCES

Resources & Downloads

For federal contracting officers, agency CIOs, and program managers evaluating AGT.

PDF · 2 PAGES

Capability Statement

Agency-ready overview with past performance, CAGE, UEI, and contract vehicles.

Download
WHITE PAPER

Human Experience Reference Architecture

Technical deep-dive with reference architecture, NIST control mapping, and implementation patterns.

Download
QUICK GUIDE

8(a) Sole-Source Procurement

What contracting officers need to award AGT directly. Process, ceiling, timing.

Download
SUMMARY

Past Performance Index

CMS, Navy, IRS, Treasury, USPTO references and contract data points.

Download

Ready to Build a Federal Workforce Experience That Works?

Schedule a 30-minute federal human experience conversation. We will benchmark your current employee journey, identify the two highest-impact friction points, and map them to a delivery plan.

Schedule a Discovery Call → Email sales@agtbi.com

Average response time · 4 business hours · Discovery calls are no-cost & no-obligation

08 / FAQ
FREQUENTLY ASKED

Human Experience — Common Questions

Common questions from federal contracting officers and agency CIOs about AGT’s human experience services.

Do you implement ServiceNow HRSD specifically for federal agencies?
Yes. Our practitioners have federal HRSD implementation experience including tier-1 case management, knowledge base architecture, and self-service portal design. We deliver under 8(a) sole-source and GSA MAS contract vehicles.
How does SamiHelps integrate with your workforce experience services?
SamiHelps is AGT’s staff-augmentation platform for cleared federal talent. When a workforce experience program needs cleared HR analysts, change managers, or learning designers, we deliver them through SamiHelps — typically within two weeks of clearance verification.
Can you handle a federal HR modernization that touches multiple legacy systems?
Yes. Our typical federal HR modernization touches three to seven legacy systems — including USA Staffing, GovTrip, eOPF, and various legacy HRIS platforms. We integrate, not replace wholesale.
Do you offer change management as a standalone service?
Yes. We deliver Prosci-aligned change management for federal system migrations, organizational restructuring, and policy rollouts — including communications strategy, stakeholder mapping, training delivery, and adoption measurement.
What size workforce can you support?
From 100-person component offices to 50,000-employee department-wide programs. Our methodology scales by adding cleared SamiHelps practitioners to the engagement team as needed.
How do you handle DEIA requirements under EO 14035?
DEIA is woven into every PeopleFirst phase — discovery research includes underserved populations, journey design addresses accessibility and inclusion, and adoption metrics track equity across demographic groups. We deliver DEIA assessment reports suitable for OPM submission.
Can you support federal hiring authority and direct-hire authority workflows?
Yes. We have practitioners experienced with federal competitive service hiring, expedited and direct-hire authorities, USAJOBS workflows, and OPM Pathways programs. Process redesign and automation often cut time-to-hire by 30-50%.
Do you provide ongoing managed HR services after implementation?
Yes. AGT provides managed HR service delivery operations including tier-1 service desk staffing (via SamiHelps), ongoing HRSD platform administration, content updates, and continuous improvement based on satisfaction metrics.

Scroll to Top