Skip to main content
FEDERAL DIGITAL EXPERIENCE

Federal Digital Experience Services — USWDS, Section 508 & HISP

AGT designs and delivers citizen-facing digital services that meet 21st Century IDEA, Executive Order 14058, OMB Circular A-11 Section 280, and Section 508 / WCAG 2.1 AA. Built on the U.S. Web Design System (USWDS), instrumented with HISP customer experience metrics, and shipped by integrated design-and-engineering teams who deliver to USPTO, federal civilian, and DoD audiences.

Schedule a Discovery Call → Download Capability Statement
8(a) Sole-Source Eligible Direct award up to $4.5M No competitive procurement required
Federal digital experience UX team conducting citizen journey mapping with USWDS components
01 / OVERVIEW

Federal Customer Experience Is Now a Statutory Obligation

The 21st Century Integrated Digital Experience Act, Executive Order 14058 on Customer Experience, and OMB Circular A-11 Section 280 moved digital experience from optional polish to mandated practice. Federal agencies must deliver mobile-friendly, accessible, plain-language services and measure their customer experience using HISP metrics — and report annually to OMB.

Our federal digital experience practice brings human-centered design discipline, Section 508 engineering depth, USWDS implementation expertise, and analytics infrastructure to meet those obligations. Closely integrated with our cloud platform and workforce experience services.

By the Numbers
USPTO
patent and trademark digital experience program delivery experience
USWDS
U.S. Web Design System implementation as the AGT design foundation
WCAG 2.1 AA
Section 508 conformance enforced in every sprint, every release
EO 14058
customer experience standards baked into AGT’s delivery framework
02 / CAPABILITIES
WHAT WE DELIVER

Digital Experience Services Built for Federal Audiences

From the first journey mapping workshop to production-grade accessible front-ends — and the analytics that prove they actually work for citizens.

Discovery & Service Design (HCD)

Citizen and employee journey mapping, service blueprints, ethnographic research, and human-centered design workshops. We surface the friction points your service has — and prioritize the ones worth fixing.

UX/UI Design on USWDS

Figma-based design systems built on USWDS, low-fidelity wireframes through high-fidelity interactive prototypes, and usability testing with real federal audiences — not just internal stakeholders.

Section 508 Accessibility Engineering

Audits, remediation, and Section 508 / WCAG 2.1 AA conformance for web, mobile, and document deliverables. Automated axe/Pa11y checks in CI/CD plus manual NVDA/JAWS/VoiceOver testing before every release.

Web & Mobile Engineering

Production front-ends in React, Next.js, Vue, and native iOS/Android. USWDS-based component libraries, headless CMS integration, and progressive web apps for low-bandwidth audiences.

Plain Language & Content Strategy

Plain Language Act conformance, content audits, taxonomy and IA work, and content design that helps citizens accomplish their task in one visit instead of three.

HISP Metrics & Digital Analytics

Google Analytics 4, Adobe Analytics, qualitative feedback tools, and HISP-aligned customer experience dashboards. Outcome measurement for OMB Circular A-11 Section 280 reporting.

03 / METHODOLOGY
OUR METHODOLOGY

CitizenFirst™ — Five-Phase Federal Digital Experience Framework

AGT CitizenFirst™

Aligned to 21st Century IDEA, EO 14058, and OMB Circular A-11 Section 280. Every CitizenFirst engagement bakes accessibility automation into CI/CD and instruments HISP metrics from day one — so customer experience reporting is a deliverable, not an afterthought.

  1. Discover

    User research, journey mapping, accessibility baseline, and current-state experience audit using HISP and TUS frameworks.

  2. Define

    Personas, scenarios, service blueprints, success metrics, and a prioritized roadmap with measurable HISP outcomes.

  3. Design

    USWDS-based design system, accessible prototypes, content design, and usability testing with representative federal audiences.

  4. Build

    Production engineering with accessibility automation in CI/CD. Continuous user testing through the sprint cadence.

  5. Measure

    HISP dashboards, qualitative feedback channels, and continuous improvement tied to annual OMB A-11 Section 280 reporting.

04 / PAST PERFORMANCE
PROVEN AT FEDERAL SCALE

Digital Experience Programs Across Federal Workloads

AGT delivers digital experience to sophisticated federal audiences — patent examiners, defense personnel, and the citizens they serve.

USPTO

Patent and Trademark Digital Services

Digital experience and application engineering for the U.S. Patent and Trademark Office, supporting examiner and applicant-facing workflows in a regulated, high-volume, accessibility-required federal environment.

Result
Production digital services delivered to a sophisticated federal user base with strict accessibility requirements.
DoD Multi-Service

Digital Workforce Modernization Across the Services

Cybersecurity operations, zero-trust implementation, and digital workforce modernization across U.S. Navy, Army, Air Force, and Space Force — including the digital workflow behind NAVSUP tech refresh.

Result
Production digital workflows used by service members across multiple commands.
AGT Portfolio

DocuAction & GovCon Platform — End-to-End Build

AGT designed, built, and operates two production digital products — DocuAction (enterprise document intelligence) and the GovCon Procurement Intelligence Platform (201 endpoints, 23 frontend pages, 44 DB tables) — both with full accessibility and analytics.

Result
Live production digital products built end-to-end by AGT.
05 / WHY AGT
WHY ALLIANCE GLOBAL TECH

Digital Experience That Treats Accessibility and Plain Language as Defaults

Most agencies have been burned by digital services that look great in mockups and fail in production. AGT delivers experience work measurably, accessibly, and operationally from day one.

01

Accessibility-Native Practice

Section 508 and WCAG 2.1 AA are non-negotiable defaults. Automated checks in CI/CD, manual audits before release, remediation in every backlog.

02

USWDS as Default Foundation

We do not reinvent design systems. We extend the U.S. Web Design System with agency-specific patterns so your services feel coherent across government.

03

Design + Engineering in One Team

Designers and engineers ship together, sprint by sprint. No designer-throws-Figma-over-the-fence handoff problem. Faster iterations.

04

Easy Federal Contract Vehicles

8(a) sole-source up to $4.5M. GSA MAS 47QTCA21D003M (SIN 54151S). SeaPort NxG. Maryland Master Contractor. Your CO can award AGT directly — no competitive procurement required.

Certifications & Accreditations
CMMI Level 3
Appraised
ISO 27001:2013
InfoSec
ISO 9001:2015
Quality
ISO 20000-1
Service Mgmt
SBA 8(a)
Certified
DoD FCL
Facility Clearance
Contract Vehicles
8(a)Sole-source direct award up to $4.5M
GSA MAS47QTCA21D003M · SIN 54151S · 54151HACS
SeaPort NxGNavy multiple-award IDIQ
MDOT MBEMaryland Master Contractor
06 / TOOLS & STANDARDS
TOOLING AND STANDARDS

Design, Engineering, and Analytics Tools We Standardize On

Federal-aligned, accessibility-friendly, and developer-loved.

Design & Research
Figma FigJam Miro Maze UserTesting Optimal Workshop Dovetail
Frontend Engineering
React Next.js Vue Angular Astro USWDS Component Library
Accessibility
axe DevTools WAVE Pa11y NVDA JAWS VoiceOver
Headless CMS
Drupal Contentful Strapi Sanity WordPress Gutenberg
Analytics
Google Analytics 4 Adobe Analytics Hotjar Qualtrics Medallia DAP
07 / RESOURCES
FEDERAL IT RESOURCES

Resources & Downloads

For federal contracting officers, agency CIOs, and program managers evaluating AGT.

PDF · 2 PAGES

Capability Statement

Agency-ready overview with past performance, CAGE, UEI, and contract vehicles.

Download
WHITE PAPER

Digital Experience Reference Architecture

Technical deep-dive with reference architecture, NIST control mapping, and implementation patterns.

Download
QUICK GUIDE

8(a) Sole-Source Procurement

What contracting officers need to award AGT directly. Process, ceiling, timing.

Download
SUMMARY

Past Performance Index

CMS, Navy, IRS, Treasury, USPTO references and contract data points.

Download

Ready to Deliver a Digital Service Citizens Actually Use?

Schedule a 30-minute digital experience conversation. We will review your current service against HISP and 21st Century IDEA benchmarks and identify the two changes with the largest near-term impact.

Schedule a Discovery Call → Email sales@agtbi.com

Average response time · 4 business hours · Discovery calls are no-cost & no-obligation

08 / FAQ
FREQUENTLY ASKED

Digital Experience — Common Questions

Common questions from federal contracting officers and agency CIOs about AGT’s digital experience services.

Do you do design and engineering, or just one?
Both, on the same team. Our designers and engineers work together sprint by sprint so there is no handoff problem and accessibility is enforced in code, not just in mockups.
Can you bring Section 508 accessibility up to compliance on an existing site?
Yes. We perform a Section 508 audit, deliver a prioritized remediation roadmap, and execute remediation in agile sprints. We also implement automated accessibility checks in your CI/CD pipeline so regressions are caught before release.
Do you use USWDS?
Yes — USWDS is our default foundation for federal civilian digital services. We extend it with agency-specific component variants when needed, contribute back when we build something reusable, and avoid reinventing what USWDS already provides.
Can you instrument HISP customer experience metrics?
Yes. We build HISP metric instrumentation directly into the digital service — A-11 Section 280 measures plus qualitative feedback channels — and deliver an executive dashboard that supports annual customer experience reporting.
What CMS do you support?
Headless CMS architectures (Drupal, Contentful, Strapi, Sanity) and traditional WordPress with Gutenberg. We recommend the right approach based on content volume, editorial workflow, and accessibility requirements.
How do you handle Plain Language Act compliance?
We use plain language tools (Hemingway, readability scoring) plus federal-specific content design patterns to bring content to a 6th-8th grade reading level appropriate for citizen-facing federal services. Content audits and rewrites are typically included in our service design phase.
Can you support mobile-first federal services?
Yes. Every AGT digital service is mobile-first by default — responsive USWDS implementation, progressive web app patterns for low-bandwidth audiences, and native iOS/Android development when needed. Mobile usage now exceeds desktop on most federal citizen services.
Do you support digital identity and Login.gov integration?
Yes. We integrate Login.gov, ID.me, and PIV/CAC authentication for citizen-facing and employee-facing federal services. We also support FICAM-aligned authentication patterns for higher-assurance use cases.

Scroll to Top